Shipping costs vary depending on the destination and are:
- Shipping to mainland Spain: €4.50 (taxes not included) and Free for orders over €200 (taxes not included).
- Shipping to the Balearic Islands: €9.50 (taxes not included) and Free for orders over €400 (taxes not included).
- Shipping to Ceuta, Melilla and the Canary Islands: €19.50 (taxes not included) and Free for orders over €600 (taxes not included).
- Shipping to Europe zone 1/2 (Germany, Austria, Belgium, France, Holland, Italy, Luxembourg, Monaco and Portugal): €25.00 (taxes not included) and Free for orders over €600 (taxes not included).
- Shipments to Europe zone 3/4 (Bulgaria, Denmark, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Poland, United Kingdom, Czech Republic, Slovak Republic, Romania, Sweden and Switzerland): €50.00 ( Taxes not included) and Free for orders over €1,200 (taxes not included).
For the rest of the destinations the freight is € 190 (taxes not included) although you can contact us and request to send us your transport agency to collect the order once it is ready. This option is only available for destinations not mentioned above, with payment by bank transfer and upon request.
To calculate the delivery times you have to take into account that, once we receive your order, it is made especially for you, so the delivery times are:
- Shipping to mainland Spain: 4 to 5 days (business days)
- Shipping to the Balearic Islands, the Canary Islands, Ceuta and Melilla: From 7 to 9 days (working days)
- Shipping to the rest of Europe: 7 to 9 days (business days)
- Shipping to the rest of the World: From 15 to 20 days (working days)
You must bear in mind the following shipping and returns conditions:
• Transportation times may be altered by extraordinary incidents in the carrier and by difficulties in the delivery of goods (for example, storms or strikes). In case of delivery problems, a contact phone number will be entered in your account that you must provide us.
• The merchandise travels fully insured and you must notify us of any problem such as breakages, in order to claim the replacement of the material within a maximum period of 24 hours after receiving it. After these 24 hours, the companies no longer take care of the damaged material, so SILCA STUDIO will seek the least harmful solution for both parties.
• Our return policy is to grant you the right to return any of our products within a maximum period of 15 days from the date of receipt, provided that you keep its original seal or packaging and it has not been opened or used.
• Three types of returns can be given:
1. That the product has arrived defective or is not the one you had requested and 24 hours have not passed since receipt of the order. In this case you must let us know by sending us an email to info@silcastudio.com and we will proceed to change it immediately and at no cost.
2. That the order has not yet been sent and you wish to cancel the order, in this case you will be reimbursed the full amount of your order at no cost.
3. That the order has already been shipped and 15 days have not elapsed since the receipt of the order. In this case, you must send us the order with your transport agency and we will have to wait for it to arrive at our facilities to proceed with the reimbursement of your order less the costs of our shipment.